How Secure is the FinLoop Cloud System?
FinLoop’s resources make use of three Amazon locations in Ireland, allowing us to ensure high-level availability. Servers, data and backups are transmitted live to three physically separated data centres that are all fully regulated in the EU. Encrypted with SSL 256-bit protocol, all interactions with the Data Room require users to be ‘logged in’. Files are physically stored in Amazon’s S3 bucket, which maintains compliance programs, such as PCI-DSS HIPAA/HITECH FedRAMP EU Data Protection Directive and FISMA to help you meet regulatory requirements.
Can I use FinLoop’s Platform for Other Activities?
FinLoop offers tailor-made software solutions, which allows you to streamline and automate the raising, closing and management of debt or equity and more efficiently manage financing reporting for your funds.
The platform can also be used to integrate loan servicing, syndication and CMBS bond-holder reporting or similar activities.
How does FinLoop’s Platform Integrate with my Other Internal Systems?
Speak to a FinLoop team member to create the necessary interfaces with your internal back-end systems.
What does FinLoop do with my Data?
All data is stored via Amazon Web Services. FinLoop IT staff track and audit account activities. FinLoop staff does not have access to your data.
FinLoop is not a data provider and does not collaborate with data providers.
Does FinLoop co-invest in any transactions?
No. FinLoop is a technology provider and has no investment in any transactions and does not manage any capital transfers.
Can I find Financing for Projects other than Commercial Real Estate in the FinLoop Marketplace?
No, the FinLoop Marketplace is a B2B lending platform for real estate investors looking to finance commercial real estate assets. FinLoop offers real estate related bespoke software solutions tailored for equity raising, loan syndication and servicing.
Please speak to our sales team if you have further questions.
Why do People use the FinLoop Marketplace to Find the Right Lender for their Projects?
The marketplace for property finance is opaque, and new lenders enter it every day. Professional property investors, landlords and developers need to understand quickly what lender options are available to secure a purchase, release funds to move onto the next stage of their property project or finance real estate developments. FinLoop allows them to gather multiple terms sheets quickly by writing a single financing request.
How do I reset my password?
To reset your password, please
What does FinLoop do with my personal information?
FinLoop takes data protection seriously and respects the privacy of your personal information. Full details of what information will be required to
Can I delete my FinLoop account?
If you wish to delete your account, please contact us at
What Internet Browsers do you support?
For the sake of security and providing the best experience to many of our customers, we do not support browsers that are no longer receiving security updates and represent a small minority of traffic.
Microsoft Edge. We will support Microsoft Edge from Windows 7 for two years from version release.
Chrome/Safari. We will support Chrome and Safari on all platforms for two years from version release.
Firefox. We will support Firefox on desktop platforms for two years from version release.
We will respond to bug reports but not proactively test the latest version of Firefox on Android and iOS, Silk on Fire OS and Opera for Windows.
How is data secured on the FinLoop platform?
Data sent and received from your computer to our secure systems is encrypted using the latest technology to ensure confidentiality. Independent third-party security consultants regularly review our technology infrastructure, and all data is hosted by a recognised and established technology firm and stored within the EU.
FinLoop uses Amazon Web Services to host the infrastructure in Ireland. Utilising three Amazon regions inside that country ensures maximum availability. All backups/logs/audits are managed by Amazon’s Control Tower, guaranteeing the highest security and audit standards.
FinLoop resources are located under a private network and are only reachable via a VPN. None of our Developers have access to the production environment or data. Only the DevOps & CTO can access it and cannot do so without leaving logs.
User management is centralised via a standard OAuth SSO server. Only the public website and the SSO are reachable via public internet. All communications (external or internal) are under https or encrypted.
The Data Room documents are stored on Amazon’s S3 encrypted bucket (protected under Control Tower + Private Network). Those documents have another encryption (additional to Amazon’s encryption) with a dedicated key x document. Documents are stored with scrambled names and without extension.
I am a client and wish to complain. How can I do this?
We are dedicated to offering you the best possible experience.
If you believe we have not handled or resolved a problem you have encountered in a way that you would have expected, no matter what the issue, and whether you would like to share a positive or negative experience, we want to hear from you.
We kindly ask you to contact our Client Services team via <a href="mailto:email@example.com">firstname.lastname@example.org</a>. We will respond promptly.
Alternatively, you can write to us at:
Client Services Department, FinLoop AG, Chamerstrasse 172, 6300 Zug, Switzerland.
Can I change plans later on?
Absolutely! You can upgrade, downgrade or cancel anytime by going to your Subscriptions page.
Can I cancel my subscription?
You can cancel anytime at 'Manage your subscription' on Subscriptions page.
Can I expense my Professional membership?
At the end of your purchase, you'll receive the recipt in your email that you can use to file an expense report.
You can send an email to email@example.com.